Unit Manager- Business Operations

Shoalhaven City Council is seeking a Manager for our Water Directorate Business Systems and Processes.

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

About the role

This is a full-time permanent role, Monday to Friday (35 hours per week) located in Nowra administration building. 

The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.


Reporting directly to the Water Business Service Manager, the focus of this position is to:

  • Provide higher level business support to the Section Manager as required.
  • Support Group business operations, identify opportunities and create improvements to reporting and system outputs for all system and functions of the water group.
  • Develop, implement and drive business process improvements to maximize the Groups use of corporate IT platforms.
  • Liaise with corporate IT, provide system administration overview or responsibility as applicable in support of Group business software, website or database outputs.
  • Provide the key resources and manage the Groups responsibilities for the implementation of the corporate business system including the instigation of changes to regulatory, billing, customer, financial and reporting outputs.
  • Support and manage the functions and teams of water as required to support the business needs of the section and group.

Skills & Experience

In order to be successful in the position, you will be/ possess:

  • Degree qualification/experience in a related discipline commensurate with the essential requirements of the position.
  • Class C Driver’s Licence.
  • At least 10 years experience in either business systems or accounting or business improvement. 
  • Demonstrated strong leadership skills and ability to work in a busy team environment.
  • High level of experience in managing diverse customer service matters and proven ability in achieving positive outcomes in a timely manner. 

Council requires applicants for this position to undergo a National Criminal History Check during the recruitment process. This check will be at the expense of Council.


We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

  • Generous Leave Entitlements
  • Long Service Leave After 5 Years
  • 9 Day Fortnight for Outdoor Staff
  • Flexitime for Indoor Staff
  • Fitness Passport
  • Novated Lease Arrangements
  • Discounted Private Health Insurance
  • Training and Development Programs

How to Apply

You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

For more information on the application process, please visit how to apply on Councils website.

  1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
  2. Please list the relevant qualifications and experience you hold.
  3. How do you effectively manage your time and ensure deadlines are met?
  4. Briefly describe your experience supervising and supporting teams, how do you approach leadership tasks?
  5. What is your management style?

Contact:  Brenden LogueWater Business Service Manager (02) 4429 3343

Applications Close: Thursday 6th May 2021 (at Midnight)


When your application has been submitted completely, you will receive a confirmation email

Vacancy Description - Unit Manager - Operations.pdf (156 kB)
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