Rates Officer
- Salary: $66,494.48 - $74,738.04 p.a. plus 11.5% Super
- Permanent/Full Time Position
- Access to Councils Variable Working Hours
About the role
This is a full-time position working 35 hours per week (Monday to Friday, 9.00am to 5.00pm) and will be based at Nowra Administration Building, Bridge Road, Nowra. The Rates Officer services Council's ratepayers and other internal and external customers by maintaining records and registers relating to rates, charges and effective day-to-day operations of the Revenue Unit Team.
Duties
Reporting directly to the Manager - Revenue, this role is part of a team who’s primary focus is to:
- Respond to all enquiries and information relating to Rates in a timely manner
- Maintain the accuracy of rate account balances in response to part-year rating of rates and annual charges, adjusting journals and processing refunds
- Update and maintain customer contact details and pensioner rebate applications
- Maintain and process direct debit payments for rate payments
- Prepare and process 603 certificate applications
- Process and verify Notice of Sale and Transfers
To be successful in the position, you will possess:
- Certificate III in Business Administration or relevant experience in rating environment
- Proof of Australian residency or citizenship
- Demonstrated ability to work independently and contribute to team goals
- Proven sound keyboard and data entry skills in various computer programs
- Ability to provide customer service solution in a diplomatic and timely manner
About Shoalhaven City Council
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs
How to Apply
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
For more information on the application process, please visit how to apply on Councils website.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant administrative qualifications and/or relevant experience you hold.
- Briefly describe the relevant technology and software you have experience using.
- What experience do you have preparing formal documentation? i.e. letters, reports etc
- How do you effectively manage competing work tasks and deadlines?
Contact: Cherie Muir - Manager - Revenue - 02 4429 3340
Applications Close: Sunday 5 January 2025 (at Midnight)
*Please note successful applicants will be contacted for interviews mid January*
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.
Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.
When your application has been submitted completely, you will receive a confirmation email.
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