Customer Care Specialist
- Salary: $64,411 - $72,399 p.a. plus 11.5% Super
- Permanent/Full-Time
- Access to Council Variable Working Hours Scheme
About the role
This is a permanent, full-time, Monday to Friday 8.30 am to 4.30 pm position working 35 hours per week. This position is located at the Shoalhaven Memorial Gardens, Worrigee.
Duties
Reporting directly to the Bereavement Administration Coordinator, the focus of this position is to:
In accordance with the organisational values and cemetery licensing requirements, provide a high level of Customer Service by:
- Undertaking chapel concierge duties, including
- Liaise with Funeral Director and families, ensuring understanding service requirements
- Downloading, verification and programing of music and audio-visual displays
- Adherence to customer requirements for funeral service delivery
- Preparation of chapel for service
- Ensuring web services (live streaming) are scheduled and functioning
- Ensure accurate records are completed.
- Liaise with Cemetery Attendant for burial or cremation at conclusion of service
- Coordination of the various services offered to customers, taking payments, appointment bookings
- Providing professional guidance and assistance in the selection of memorial and burial site provision
- Following up documentation and details with stakeholders and families, ensuring accurate completion in accordance with legislation prior to service provision.
- Dealing with general enquiries
- Managing and escalating customer complaints with empathy and resilience where required
*Please see attached job description from a full list of duties performed in this role*
Skills & Experience
To be successful in the position, you will be/ possess:
- Certificate IV in Office Administration and / or equivalent skills and experience
- Class C Driver’s Licence
- Current NSW WorkCover accredited First Aid Certificate
- Proof of Australian residency or citizenship
*Please see attached job description from a full list of skills and experiences required to perform this role*
About Shoalhaven City Council
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs
How to Apply
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
For more information on the application process, please visit how to apply on Councils website.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- What experience do you have preparing formal documentation? i.e. letters, reports etc.
- What does customer service mean to you?
Contact: Jessica Willshire - Bereavement Administration Coordinator
Applications Close: Thursday, 10 April 2025 (at midnight)
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.
Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.
When your application has been submitted completely, you will receive a confirmation email.
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